A free meet and greet will be scheduled at your home where we can meet one another and I can meet your pets and they can meet me as well. This should take between 30 - 45 minutes. We will discuss & fill in some paperwork with the services you would like and all the pertinent information about your pets such as likes, dislikes, where items are kept like food, leash, harness, litter box, the veterinarian you use should there be a need for services and so on. A key will be obtained before first visit and any questions answered that you may have.
Do I have to have a meet and greet or will you come on short notice?
A meet and greet is required for all first time bookings. Your pets need to become familiar with me and I need to learn about their particular needs. Future bookings will not require a meet and greet unless there is a new pet involved.
How do I pay for Wagtime Walks services?
You may pay for services via mail with check or money order, in person with cash, check or money order, or with your debit or credit card via PayPal invoice. Once you have scheduled a service request reservation with Wagtime Walks I will send you an email PayPal Invoice to your email address. If you don't have email I will send you an invoice through regular mail service.
As soon as you have received the email invoice you will be able to easily make a payment through PayPal with your debit or credit card. You don't even need a PayPal account to use this feature. Deposit in full is due at time of reservation. Reservations are not held until payment in full is received by Wagtime Walks or special arrangements are agreed upon by both parties in writing.
Do you provide services for aggressive dogs?
No I do not. The safety of all animals, whether under my care or not, as well as the safety of other people that we may encounter during our visit is of the utmost importance to me. This includes my own safety as well.
Are you insured?
Yes I carry Individual Insurance including Broadened Property Damage Coverage & Bond through Pet Sitters Associates.
Why don't you service my area?
In order to serve as many customers as possible & keep drive time to a minimum, I must stay within a certain service area and therefore I am unable to service all of the Santa Clarita Valley. Currently serving zip codes 91354, 91355, 91350, and 91381. (If you don't see your zip code or area listed here, please contact for availability.)
Do you have a cancellation policy?
Yes. Reservations are made to plan sitter availability to clients. Therefore a Cancellation Charge Schedule is effective 11/1/14 (% applies to entire service period total):
0 - 48 hours prior to any service, and/or Holidays: Payment in full is charged (no refunds)
2 - 7 days prior to service: 20% of service total is due (equals 80% refund)
8 days prior to service or more: No charge, refund in full.
I do understand that there are sometimes extenuating circumstances that happen in life, & I will use my prerogative in these cases on whether to collect a cancellation charge.
Do you charge a Holiday Surcharge?
Yes,there will be a $15 daily holiday surcharge added for the following holidays: New Years Day, Easter, Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas Eve, Christmas Day, & New Years Eve.